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Business Details
40 Years
experience
Trusted Student Shipping & Storage Services in Ithaca, NY
Big Red Shipping Storage has been a trusted provider of shipping and storage solutions for Cornell students and the greater Ithaca community since 1986. As a division of Student Agencies, Inc., we combine decades of operational experience with a dedicated team of student professionals committed to delivering exceptional service. Our team brings specialized expertise in logistics management, with a focus on convenience, reliability, and student-centric solutions. We have successfully handled over 20,000 contracts as Cornell University's Preferred Shipping and Storage Provider, maintaining rigorous standards of quality and accountability.

Our operations are built on a foundation of transparency, with clear communication channels and well-defined processes for order management. Through continuous refinement of our methodologies and a commitment to ethical business practices, we ensure that our services remain both accessible and dependable for our clientele.
Services
Storage Services Shipping Services Packing Services Pre-Arrival Delivery Supplies Delivery
Details
  • Year established: 1986
Highlights and features
  • We have 38 years of experience serving Cornell University students
  • Our student-run team provides personalized logistics solutions
  • We offer free boxes during designated campus distribution periods
  • Our services include flexible delivery scheduling and packing assistance
  • We maintain a 7-day turnaround time for shipping operations
Services
Storage Services
Full-service storage solutions for students and residents include secure facility storage with flexible delivery scheduling. Our climate-controlled environment protects belongings while offering 24/7 inventory access through online management tools. Customers receive complimentary pre-arrival delivery for on-campus housing.
Shipping Services
Door-to-door shipping services feature professional packing assistance and real-time tracking capabilities. We handle domestic and international shipments with guaranteed 7-day turnaround times, including specialized handling for fragile or oversized items through our trained field operations team.
Packing Services
Professional packing teams provide on-site boxing services using customer-supplied materials or purchased supplies. Available during peak periods with advanced scheduling, this service includes efficient room-clearing capabilities while maintaining inventory organization through systematic labeling systems.
Pre-Arrival Delivery
Complimentary pre-arrival delivery service transports stored items directly to campus housing before move-in dates. Our team coordinates with university housing staff to ensure timely room-specific placement, reducing student move-in time by up to 60% through strategic logistics planning.
Supplies Delivery
Year-round supply distribution includes boxes, tape, and packing materials available for pickup or delivery. Free box distribution occurs during designated campus events with premium packaging options available for purchase through our online store with same-day delivery options for urgent needs.
People
Alayna Thomas
General Manager
Freshman majoring in International Agriculture with experience in EMT training and construction projects. Focuses on customer service improvement and brand visibility for Cornell undergraduates.
Drew Serven
General Manager
Junior economics major managing operational efficiency improvements while balancing collegiate athletics participation and environmental economics studies.
Sebastian Pardo
Director of Warehouse Operations
Mechanical engineering student optimizing logistics systems with rowing team leadership experience and technical process improvement expertise.
Lev Katreczko
Director of Human Resources
Industrial and labor relations sophomore combining photography skills with HR management, focusing on technology integration in business operations and sustainability initiatives.
Max Clouser
Director of Field Operations
Student leader managing field operations with emphasis on service quality control and team coordination for logistics execution.
Questions
What storage options are available for Cornell students?
We offer climate-controlled storage with flexible terms and complimentary pre-arrival delivery for on-campus housing.
How does the packing service work?
Professional teams pack belongings using customer materials or purchased supplies, available with 48-hour notice at $125/hour.
Can I schedule weekend delivery appointments?
Delivery appointments are available seven days a week before storage term expiration.
What happens if I need to reschedule?
Rescheduling within 48 hours incurs a $25 fee, while missed appointments cost $65.
Are packing supplies available on campus?
Free boxes are available during May distribution events, with year-round purchase options online.
How long does shipping take?
Standard shipping operations maintain a 7-day turnaround time from warehouse processing to delivery.
Reviews (4)
Tiffany Guo
Sep 16, 2021 Report
As many of the other reviews have said, the staff at BRSS are unprofessional and irresponsible. When I moved into my dorm, I found four large packages, which did not belong to me. I contacted the student whose name was on the packages, and we both reached out to BRSS to figure out why her packages were delivered to my dorm. In this situation, it should be the company's responsibility to fix their mistake by getting the packages to the right customer. However, after more than a week of constantly trying to contact BRSS and even going to speak with them in person, they did not even try to offer any solutions.

We ended up moving four large, heavy packages by ourselves all the way across campus. If I hadn't contacted her, maybe she would never have gotten her packages back. It is already quite unthinkable that this kind of mistake would happen, but their company's lack of organization and communication, as well as their inability to problem-solve, became extremely evident. Use RBSS at your own risk, because if you run into any problems, they may never get solved.
Hatch Hatchet
Aug 16, 2021 Report
They said my package was going to be on campus with mailing services before arrival but it wasn't. I reached out to them and they emailed some time slots they can drop it off so I responded back with a time slot that works for me. The package was not delivered and I received no communication from them since I scheduled an appointment time. I sent them an email after the 1-3 time slot to make sure they were indeed on their way and never received an email or a call explaining why they never showed up.

I sent some follow up emails softly saying I haven't received my package and what the next steps are and they have completely ghosted me. They also haven't picked up any of the times I have called. If the ghosting continues and my package does not get delivered, I will be filing a claim with the local claims court. Will never use this service again.
Divya Maheshwari
Jun 10, 2021 Report
BRSS really helped me out! I needed to ship some items on a unique timeline, and they were more than willing to help me out. They're incredibly responsive, accommodating, and well priced. Will definitely be coming back when I need more! Services: Vehicle transport, Interstate moving
Richard Lee
Jan 17, 2021 Report
The absolute best shipping and storage company hands down. I ordered four boxes to be stored, and the team came right on time. They were super nice and took care of my items in a quick and timely manner. Very professional business, and I would definitely recommend