Sunset Storage

I waited in their office for 25 minutes (I was the only one there) to be told, rudely, that they didn't have the 10x10 they had available on their website.

My experience with sunset Storage was okay until my vehicle was vandalized while being stored at this facility. The extent of the damage totaled over $900 for repair. Sunset Storage promptly indicated they would not take any responsibility for the repairs and pointed to the fine print in the contract. I accept this is correct (not right ethically, but legally true) and I handled the repairs myself. However, I did ask they at least refund me the rental for the one lone month the event occured because since I had not received the service I had paid for (i.e. a safe place to store my vehicle).

This was request was refused, despite making repeated requests over a multiple weeks. Sunset Storage would not even provide me a copy of the police report. After several weeks (and requests) I was finally provided a police report number and instructed to go obtain it myself. I personally cannot in good conscience recommend this storage facility to anyone. Please note this review has nothing to do with the laundry service co-located on the same premises.

Terrible business all the way around two of my vehicles were vandalized and items stolen from one of them in a "secured facility " I would not trust this company at all.

DO NOT RENT FROM THIS PLACE. I have had a unit for 4 years. Checked on it, had all of my furniture wrapped. Went to open it today and my beautiful dining room table is dry rotted. There is a crack in the unit that is allowing water to come in. Owners refuse to take responsibility and say "We don't know there is anything wrong til a tenant tells us, but we wont rent it to another person til it's fixed." Obviously, geniuses.

But you ought to pay for a $200 dining room table when it is YOUR unit that is faulty that I have been paying $50/month on for 4 years. You've made that money from me over and over again. Irresponsible, ridiculous, and thoroughly hate this place.

Most reasonable prices on self-storage in the area. Staff was professional and extremely helpful! These folks made my last move infinitely easier.

So far my service has been great. The lady that helped me was great and just about as nice as you could get. Apparently she's retiring, however. Hope things don't change when she leaves. Security seems strong enough, but I don't store anything valuable with them regardless.