Midway Moving & Storage

I hired these movers because someone referred them to me. They are extremely slow and they hire a bunch of thieves, drug addicts and alcoholics. I would not recommend them at all and stay far away from this company. A bunch of my stuff came up missing and they did nothing about it. Please check reviews before hiring a company. I know I sure will in the future. MIDWAY MOVING AND STORAGE IS THE WORST MOVING COMPANY EVER. DO NOT HIRE THEM.

Agent on chat wouldn't even answer the question if they move one way chicago to nyc. Wanted all my personal info first

I used Midway Moving & Storage 2 times. The 1st was not bad, however, the 2nd was HORRIBLE! I have a Hill-Rom Pulmonary hospital bed which was moved by them on the 1st run. Being I used their service before I said I'll go with them again. They sent 3 men for the move, mind you I called and requested the same guys from previous if possible, however was told all of their movers are trained and able to move this bed.

The bed weight is 500lbs and the 3 guys didn't listen to me when I was instructing them to break the bed down like the other guys did and they struggled getting it on the elevator for 45min. I called the office to inform and the manager then called one of them which they then broke it down. Once they arrived to the delivery destination they scrapped and broke the panel on one side and the screens wouldn't come on. Because of the insurance I signed for they only paid $150 out of $750 of repairs. It was a horrible experience not to mention my daughter was uncomfortable for days!

Like others have stated, it definitely seemed like they worked super slow & milked the clock. I, too, can say they took a lot of breaks. They disassembled my bedframe & totally left a piece in my unit. I had to bring it down and tell them they forgot it. Then when the frame was reassembled, the piece they forgot was not properly attached. They threw a lot of my things into wardrobe boxes which ended up taking a lot of time to pack up.

They did not protect my bedframe & I see visible scratches. I have used New City in the past & they are waaaay better, better value, better service & customer service oriented. The other issue with Midway Movers is that today they decided to bring a 4 man crew after providing an estimate for a 3 man crew. At the end, I paid nearly double what was estimated.

I wish I had stuck with New City but they didn't have my preferred date available & I was under a deadline. However, I will never use Midway Movers again. The only good thing I can say is that they earned their tip because I moved from a top floor unit with no elevator & those stairs are pretty exhausting after awhile.

Dewayne Rose and his crew were awesome and efficient! This company helped me out and I very much appreciate it.

Our moving experience with Midway Moving was horrible. DO NOT USE THEM. We had a crew of three, led by Charles. With the exception of one member of the crew, their attitude was unpleasant and for the most part they were not respectful of either our belongings or our explicit instructions. The move was incredibly disorganized from the start. The move took several hours longer than anticipated (hence costing way more than estimated) despite the fact that the furniture inventory we had given them on the phone was rather accurate.

We ended up helping them to speed up the move. The movers repeatedly didn't listen to what we were trying to communicate to them and they kept taking frequent smoking breaks. Even though the new location was just 3 blocks away, the moving truck disappeared for half an hour during transit. Also, the movers planned poorly and in the end there was barely any space on the truck for the last two items of furniture.

We agreed to pay extra to do a second trip just to move two tables to avoid any damage to them in the already crowded truck. In the end the movers lost the legs of our dining table (part of this dedicated trip) and we were lucky to find them in the lost-and-found weeks later. Beyond the usual nicks and dents, the movers lost several other important items.

When they disassembled a queen bed frame, we provided them with a bag to put all screws and bolts in and tape to the bed frame. The bag was somehow lost. They also lost a glass lamp shade. The most egregious was their treatment of our two queen mattresses. They moved one of the mattresses, a little over a year old, without any protection (without plastic wrapping or a box of any kind).

We had placed a slip-on protector on it, which they removed without asking and tore to shreds for good measure. Then they dragged the mattress down the stairs and onto the truck, tore its corners and soiled it throughout, which incidentally voids the 10-year warranty. The second queen mattress they only covered in plastic at the ends, put in the truck without any other protection, and soiled throughout.

There were logistical issues with the move in addition to the physical losses and damages. Despite locking in a specific time to start the move informed by our working schedules, the movers showed up more than an hour early, while we were still packing. Upon arrival, they were taken aback when we asked them to keep their masks on inside the apartment (not on the stairs or outside) and claimed they didn't even have masks on them (they did).

Despite repeated requests and reminders to keep their masks on, they continued to be maskless with a pregnant woman and elderly people present. Finally, despite repeated requests by both us and the building manager to move their truck out of the driveway where they were blocking cars from coming in/out and park it out front, they refused to comply, causing a lot of issues to our neighbors over the course of several hours.

RUN. do not use these monsters. They moved an 85 year old Woman. Yes, she was a bit of a Hoarder. She lived in the same place for 28 years. She moved four blocks away, both elevator condo buildings. They charged her $19,000! YES, you read that correctly. $19,000. A three bedrooms into a two bedroom!s! They never reassembled her bed, They left her dresser shrink wrapped, standing upright vertical. in her front room.

They packed her chandeliers, which are of course destroyed. in large black garbage bags, along with her pots and pans! They never unpacked one box( which they did not label) They put her dining room table on top of all of her hat boxes! Her art work never created, not even bubble wrapped, . sofa o top of her clothes. Which was never put in wardrobe boxes.

Just thrown on floor. AND. ALL OF HER EXPENSIVE JEWERLY IS MISSING! I'm not saying they stole it! But they left this elderly woman to die in that apartment. they blocked off her bathroom, So she could not even use it., SHE HAD A STROKE., and was on the floor for three days in her own body waste. She could not find her phone! SHE s completely paralyzed on one side now! MONSTERS AND THIEVES! RUN. DO NOT LOOK BACK. unfortunately, I just acquired her as a client!

This happened March 2020! If any attorney reads this.please feel free to DM ME. I hope they're liable. Called the department of aging and disability. The Better Business Bureau. RATED ON yelp and TripAdvisor! Will tell anyone who will listen to ensure this doesn't happen to another Senior! I just received a phone call from employee George threatening me! Stating that they will sue me if I don't take the review down!

If you want shirtless face tattooed movers to tear up and destroy your belongings and home go ahead and use these crooks there should be a negative rating for companies like them! They refused to pay for all the damages they caused and it's all on security cameras everything they said take us to court you'll Loose! And yes I am suing and reported to the Atterny General's office!

I have previously used them and unfortunately they have gotten worse. They are HORRIBLE! We got the quote to move my college student into a one bedroom when they arrived the price went up $300 before they even started to work. They left Romeoville heading to Chicago and arrived almost 4 hours later. They didn't answer our calls to see what happened or where they were.

When they arrived they refused to give us items unless we paid them the additional $300 stating the job took an extra 3 hours. They left furniture in the foyer of the apartment building which we had to move. Electronics and other valuables are missing. Save yourself the trouble and go with another company. Shame on me after things went missing with the last move.

Critical: Professionalism, Quality, Responsiveness, Value Literally the worst moving experience of my life that I grossly had to over pay for. Please don't use them you will regret it.

This would be zero stars if possible. The quote was seemed too good to be true. Turns out it was. They showed up with a truck not large enough to complete the move. Then upcharged by 4x while the movers told me on the side they could finish the job. Honestly, it's a great scam they run by basically making you pay for the move twice. I could not recommend them less.

This is my 2nd time using Midway Movers and I am a happy customer, again. My recent move took place on October 25, 2021, Midway Movers contacted me early that morning, asked if I needed anything and promised to be at my place between the hours of 9am -11am. They arrived at 9am sharp. The weather was icky, but Alex (main contact) and his 3 men were fast and professional. They broke down my bed, covered my paintings, tv's and packed up those awkward pieces that can be difficult to box. Overall, my move was painless.

Horrible rip off moving company. Quoted me for one price, ended up charging me double. No receipt or explanation of transaction. When I called the next day to request a breakdown of services and charges I was transferred to voicemail 3 times. I DO NOT recommend using this company! $1700 and I still have things left to move on my own. It's corporate greed personified. The movers get a fraction of the price and they do all the work for this greedy company.

These guys haven't responded back regarding a claim I put in on 2 items that were broken. Very responsive prior to getting the business and totally unresponsive afterwards. We tipped these movers really well too and have been treated very poorly after-the-fact by the company. very dissapointing. hope they will come through for us but for now got to ding them on the quality of service.

My son passed away in 2013 and I had to move. I paid the movers what they ask for to make sure everything was good. There was a mover on each floor and one in the truck. This move didn't go well. They went thru my things what they didn't break they took, and when I called to tell some one the only thing he wanted to know was if I filed a claim.

When I told him that these items were priceless to me because these things were given to me by people who had passed away. I was the first to become a Nurse in my family and they took my Nursing Pin and a Timex pendant watch which was given to my mom and uncle. Everything in that Jewelry was given to me including the box was given to me by people who have passed on. Make sure you have a lot of help and watch them closely.

Moving with Midway was one of the worst experiences my wife and I have encountered. The crew was led by Charles, who was taking personal calls throughout the move. The other crew members arrived while smoking cigarettes. The move was disorganized from the beginning, and it felt like they were deliberately taking their time to move. We eventually had to help them move because they were so disorganized, and we did not want a 4 hour move to turn into a 7 hour move.

We bought a cover for our mattress for $80, they disregarded our request to use this cover and instead spent 30 minutes wrapping our mattress in bubble wrap costing us an additional $40 on top of the $80 we lost with the mattress cover. The personal phone calls continued throughout the move making the entire process much slower than expected. The entire move took 3 more hours than was estimated, making us feel like we were taken advantage of and easily the worst moving experience we had in Chicago.

Our experience with Wolley Movers, was significantly better and I highly recommend people stay away from Midway. We have been trying to contact Judy, their customer service manager for weeks now without any response or action on Midway's part. We do not like to leave negative reviews because we know how detrimental they can be for companies; however, we have had no option with the experience we had during our move and the post - move customer service we experienced. This is a company that simply does not care about its customers and we hope nobody else would have our moving experience.

Our previous experience ( 20 years ago) was good, so my wife wanted them to do what they did back then. Pack the kitchen and move us from Wheeling to Northbrook. They did the estimate by phone so they did not truly see the distance from door to elevator. Knowing that I "knew" Jerry Siegel DID NOT HEELP. In fact, the workers took advantage and did not do all they were supposed to do.

They added cardboard boxes ( at a cost) that I did not NEED. They left behind clothes, and a great deal of kitchen stuff. The move was MUCH longer than we had anticipated and I was okay with the extra hours on the move BUT the materials ( as I said, I already had tape and boxes) added up to $1,303.00 RIDICULOUS since it was after 5 the workers could not get in touch with management so they would not leave my home without my cc.

I contacted Jerry right after and was promised that they would look into this. BY THE WAY all they could talk about was the tip- meanwhile they added the figures wrong and overcharged me as well. My bank tried to help me with the cc, but is still getting info. I would suggest, that even if you are a Cubs fan ( they are the official movers for the Cubs) you find another firm to do your move. Just so you can stay within budget and not fear that if you don't tip enough, the guys will do damage.

Truly horrendous moving company. I called them yesterday with the request to come the same day. They said it was doable and we agreed to 6:30 pm. They never showed up. After I called them around 7 pm (mind you, they didn't call me) they said they were delayed and that they would arrive for sure by 7:30 pm. It turned to be 8 pm. Then they proceeded to walk all over my new rugs with their shoes on inside my new house.

They also way overcharged me, and after the moving was done they charged me an additional fee. After I complained, the main office said they would inquire with the movers, and that they will call me back. Guess what, they never called me back and charged me the additional fee anyways. I was in a rush and never read the reviews on yelp. I wish I was a bit more patient and went with a different company. Dear fellow Yelpers: Please stay away from this business.

The folks on the truck were terrific. But the fun ended when they broke a glass piece that covers a picture. The guys took it back to the warehouse for repair. A month passed and I started calling and calling. Despite having an incident report from the truck, they claimed they didn't have it. This continued for several more months when they finally located it in the fall, they said it was ready to be returned.

They did, in December, without the glass being replaced. They've been unresponsive since despite multiple calls and texts to the lady handling it. There are plenty of moving companies in Chicago. This one should be avoided.

Consumer grievance time! Time to vent Avoid at all costs - Midway Movers. The first time I used them was great on 11/28/20 but on 6/9/21, they showed up and said that I had more stuff than I gave on my phone estimate. So now the clock is running and there were 3 guys and one of them was telling how important it is to give a good tip. Then he said we'll take care of you if you take care of us.

I arrived at my new residence 2 hours and 45 minutes before they did and I left after they did. Then I called them and said to approach the steep driveway cautiously. The driver did not - he rolled over the beautiful retention wall and then backed the truck over it and nearly bottomed out the side fuel tank on the limestone block. Then they bitched at me for calling the company and asking where they were.

Only the smallest guy in the crew and I unloaded and moved the stuff from the truck at a continuous rate. There were two very large guys in the crew and only one of them worked at a time. Total BS! The move took way longer and cost nearly $500 more than the estimate. DO NOT USE this company. While they were stopped for their lunch break, they obviously had consumed a lot of alcohol.

While I am not opposed to alcohol consumption, I don't expect people who are moving my life's belongings to be partying while they doing it. I can not get any refund for being over-charged for the bill. No one will return my calls. Save yourself a hassle and don't use Midway Movers! They damaged my rental, my belongings and were intoxicated. And won't return money after over-charging me! Lowest possible rating!

I called Midway Moving & Storage to move a large aquarium. I mentioned I'd like the job done as soon as possible. The company interpreted this to mean "make any necessary sacrifices in required manpower and equipment to get this done today." This was not communicated to me until I called to leave feedback afterwards. One mistake that was on my end was the estimated weight.

I estimated a range of 500-700 pounds and the aquarium actually weighed about 800 pounds. I was quoted for 4 movers. In hindsight this should have been a red flag as aquariums of this size usually need about 8 people. The foreman realized this and they added an additional 2 people. The main issue is the movers did not have glass suction cups. Moving an aquarium without glass suction cups makes the job tremendously difficult.

There isn't really anything to grab onto without them. In order to lift the aquarium onto the stand, they had to build a ramp and slowly inch/raise the aquarium higher. This ended up taking over two hours. With suction cups and appropriate manpower, this would take 2 minutes. The foreman was also rude to his workers. He took his frustrations out on the weaker/older workers.

Some of them had some pretty good ideas/insights but the foreman was very dismissive of them. Because they didn't have the necessary equipment, they could not center the aquarium on the stand. At one point I was told "this is the best we can do." Because of this, I had to buy my own suction cups and will need to get 1-2 other people to help adjust the tank on the stand.

When I called the following day to leave this feedback, I was offered cubs tickets but was told that nothing could be done about the fact that the lack of equipment turned a 3 hour quote into a 6 hour charge. On the positive side, scheduling was easy. Everyone I spoke to throughout the entire moving process was courteous. The workers managed to complete the job without the necessary equipment.

Had a great moving experience with Jonathan and his team. Came on time, worked very efficiently for an in city move. Nothing damaged or broken. Even helped assemble my bed and couch. I recommend!

They moved me out quite quickly. They moved me in quite poorly and managed to lose a box containing my law school papers hard drive along the way. The move out was very professional. The move back in was pathetic. I recommend the Chicago Cubs find different movers. These people are either stupid or dishonest. Please respond.

A different moving company cancelled on me the morning of my move. Midway Moving and Storage were SO accommodating. They were able to send a truck and 3 movers to me within an hour after contacting them. The movers were professional and hustled to have my schedule get back on track for the move.

Used them in September rep was Ty Porter, I had no issues, I've since sent them 3 clients. They received a family and friends discount. I call today to request a quote and he quoted me the exact price to move an entire house vs a 2 bedroom apartment. The excuse is the rates are higher in July and August. The rates are that much higher or are y'all trying to rip people off? I'm not even offered the family and friends discount.

I call back and inquire to speak to a sales manager and the lady puts the exact guy back on the phone! He proceeds to tell me he offered me a lower rate with two guys instead of 3. I said and how is that a lower rate when it's hourly and 2 guys will naturally take longer than 3?!? He says I am correct. He also tells me the travel is 1 hr. The distance is 8.3 miles a 25 minute trip max and I'm being generous. Not to mention he never greeted me when he took the call and he sounded like he was still laying in bed. I'm using someone else

Using Midway Moving & Storage (orange trucks advertising the "official mover of the Chicago Cubs") was an absolute disaster. I would warn other customers to stay away from this company. First, don't trust the "quote" that you receive - our move came in at FOUR TIMES what we were quoted. When the movers arrived at our house, they commented two things: 1) that our packing and staging was amazing and it looked professionally done (we did it ourselves); and 2) that we needed a second truck and a full additional crew of guys to get everything done.

On top of that, our original quote did not include required costs that added major costs (which were absolutely known to the person who gave us the quote), including unload time at the storage facility. To say that we were baited-and-switched is an understatement. Next, both crews we had were careless at best, and at worst seemed to intentionally cause damage to our things.

The move-out crew put their inventory stickers on the FRONT of almost every piece of furniture and other large items that were not packed in boxes (rather than hiding them on the back/underside). Of course, this caused some damage to our items when they were removed. They also applied tape directly to the surface of a leather chair, ruining it. Worst, during our move in the crew dropped a heavy dresser directly on our newly refinished wood floor, gauging it severely right in the middle of our front entryway.

The company had the audacity to offer us $200 in compensation for that damage, which according to the quotes I have received will end up costing us thousands to have fixed. There's other issues as well, but this should give you an idea of what to expect. Avoid these guys at all costs.

Jerry Siegal and his team at Midway, and Dwayne and his crew are simply the best. Courteous, professional and efficient, Midway Moving makes the chore of moving surprisingly easy. Bravo!

Had a great moving experience thanks to Midway! They went above and beyond to make sure everything was packaged and moved safely. Very quick and efficient! Ask for Marcos, Dan, and Luis, they killed it!

NOT recommended. I WAS ROBBED! T I was alone. They stole all my cash out of my wallet. Almost $800.00. They Would not give it back. Denied denied Denied until I started dialing 911. I was scared. Also they came 25 minutes late not so bad but they charged me for that time. Upon arrival the two guys started off by telling me that i was gonna give them a big tip.

They milked the clock. Ran up the bill by hundreds plus stole some valuable items. They parked on the driveway such that they had to jump off the truck in the mud which they completely carelessly tracked through the white carpeted house. Boxes were marked. They didn't care. they put the kitchen food and wardrobe downstairs in the garage and the garage stuff upstairs In the dining room.

I only wanted tools in the garage. Very scary situation. I was afraid to report them to police they knew where I lived. Too expensive. Bad people. Ignore the estimate. They billed hourly and took hours to do a 3 hr job. Be safe. Do not hire them

Phenomenal moving company! Recently moved from a 4 bedroom home to a new 4 bedroom home in the western suburbs. A LOT of furniture including a treadmill and two large bed frames which they were able to disassemble and reassemble. Extremely friendly, professional and strict about Covid safety procedures. They did hit a low hanging section of my ceiling but were honest and upfront about it (I've had other companies try to cover up things like this), they patched, sanded and repainted the area and it was good as new.

Quote was a bit higher than what the actual ended up being, which was great. Very responsive company overall. Specific shout out to the crew that came- Phil Carey, Carlo Feliciano, Andre Brown, Chris Ramos and Danny Irving. Would recommend this specific team anytime!

Please don't get stuck in my situation. I've used them several times. Many great experiences. Until there was a problem. The mover picked up my 150 year old French antique by himself and proceeded to drop it on my wood floor. Broke the marble and damaged the floor. I'd never signed anything or been told anything at this point about insurance.

As a result, they didn't want to pay anything or some nominal amount based on weight. I trusted them with moving my antiques and storing my fine artwork. Big mistake. I learned: buy your own insurance OR you may be in big trouble. They also sent their movers to deliver to my home in the Rocky Mountains. They didn't check the size restrictions on our road and they had to rent Uhaul (at my expense) to unload their truck and deliver to my home. So many unprofessional experiences at great financial cost to me.

1. When the movers got to my house, they told me that it was a three hour minimum when over the phone they said it was a two hour minimum. They did correct this after I called, but I didn't appreciate them adding an additional hour at the last minute. 2. One of the three movers was not wearing a mask when about to load in to the new place. I asked him politely to put on his mask.

He ignored me, and continued towards the door when I told him that he needed to put on the mask before entering the house (it's my mom's house, who is 76 and has a heart condition; a high risk for COVID.) The guy had a huge problem with this, and said to be "you only need the mask for if you're sick." I really did not appreciate that at all; that was disrespectful. 3.

They broke my box springs. I've attached two photos. The movers claimed that it was already like that but the box springs hadn't been moved since it was originally delivered to my place a few years ago. I'm 180 pounds and it was in perfect condition before leaving the truck.