Metro Movers

Disgusting Unprofessional Company, turned up late, overcharged for time never at job, charged for 2 trucks when only one used, charged $344 for non existent Toll fees, forged signatures to alter times to charge more money, refused contact and to resolve matter do not use Holloway Removals who are this company hiding behind Metro Movers. You will get RIPPED OFF by these thieves. Read reviews about the disgusting unprofessional service of this company.

Overcharged, turned up late, one guy only, went missing between locations for over an hour and was yelled at over the phone. Charged more than when I moved interstate. Keep searching - I was stressed and in tears - charged over $1000 for one bedroom move in same suburb.

These guys, what can I say. Gave me so much headache and stress. I used their storage and redelivery services. They lost my bed frame slats, screws and must've dragged my mattress on the ground to make one side this dirty and disgusting. They use so many contractors and they don't take responsibilities for it. Shame, shame on them. I've moved to a high rise apartment with strict service lift booking system.

The movers showed up 2hrs earlier. The movers knew they messed up but said it'd be great if they could move earlier. Instead of sending them away, I took some time to speak with the building manager to let us use the service lift. I went outside my way to fix their problem, but guess what, at the end Metro Movers want to bill me for the entire move, including the time they wait outside when I'm trying to come up with something to help with their timeline.

No good deed goes unpunished, that's exactly right. I don't know how they have so many positive reviews but stay away. Use bigger companies that know at least protect customers' goods, and not damage and lose things. I've learned my lesson the hard way. The last image shows the contractors they used. Now I think MetroMovers might be too busy so they just hired some random guys from Air Taskers to do the job. Regardless, this is about principles, what Metro Mover has done is not right.

EPIC FAILURE DO NOT HIRE THESE EXCONS! Just like some of you when I called to make my appointment and schedule a truck and 3 men I felt good in the way my reservation was taken, BUT When I made the reservation initially the person taking a reservation instructed me that somebody will call a few days before the move to make sure everything is still OK and to confirm our start time so I waited till 5 days before my move and called the company and they confirmed that they had the reservation and that the 3 men and the truck will be there no problem so I started to feel already a little nervous that they didn't keep their word as far as getting back in contact with us a few days before the move They seemed very nonchalant about it on the phone.

Now comes the day of the move and their broken down nasty dirty white truck with no name on it pulls up to the front of my house 45 minutes late And the 3 men that showed up Came inside my house looked at everything that we had boxed up and my furniture and say it's not all going to fit in this truck we'll have to do 2 trips which me and my wife agree to so 5 minutes into them starting to load the truck they started arguing amongst themselves the 3 men were dam near in a fist fight yelling screaming and cursing at each other My wife was extremely scared and completely nervous that we hired the wrong people so they they continue to argue and load the truck then they dropped and damaged 4 pieces of my furniture you can see the included pictures then then we finally load the truck completely and are going to make the 1st unload at my new address my wife and I meet them at the new house they show up and start unloading the truck about halfway through they started arguing and complaining about the owner and 2 of the men fought with each other the 1 guy who was the "boss" called the company and screaming at the owner Scott Akers cursed him out and quit saying "FUCK WHITE PEOPLE I WILL NEVER WORK FOR WHITE PEOPLE I HATE WHITE PEOPLE " threw his cellphone and walked off the job and his pal followed they just walked away Leaving one guy there to upload half a truck by himself not to mention They were not going back to get the rest of my belongings so I have already had to start looking for another moving company and called my realtor explaining that these childish inmates X cones just quit on me halfway through a move Which caused a whole another set of problems with the buyers of my old house that I just sold which half my belongings are still in due to metro movers and their sick behavior so about an hour goes by and the owner of the company Scott acres shows up And visibly was in a very bad mood never introduced himself to me the person who's paying him for this move who hired him he grabs a hand cart 2 wheel metal Dolly and takes a stack of boxes into my house and so in my house I asked him to identify himself I said you walked right past me with my belongings and didn't even tell me who you are so he slams and hits me in both of my shins with the front edge of a metal 2 wheel hand truck!

I could have assaulted him back right then and there but I yelled at him he got scared he went outside my house and HE called the police to please show up they did and I am now I am allowed to press criminal charges against this weirdo who asulted me in my own home.the police told Scott Akers to peacefully unload the rest of my belongings and I would find another mover to get the 2nd load, he and his 1 employee did unload our belongings and left. BUT WAIT THERES ALOT MORE So my wife and I find a second moving company to come and get another another load from our old house so we can close on that house once our belongings were gone we found a company 2 men showed up and completely loaded a 24' truck high and tight with no room to spare which would have been the 2nd load from metro movers but they could not complete the job so my items are completely out of my old house and we finally moved into our new house everything is good we thought But Scott Akers drove by my house very slowin his Black Ford F150 with Arkansas plate 050 XPM and was poking his head up and out the driver's side window looking in my backyard So much so that he did not notice me standing there taking a picture with my cellphone and calling the police on why this person who just assaulted me 2 days prior is now creeping by my house was he looking to shoot me or my wife?

So the police dispatch somebody to come take the report about what just happened and to get the pictures of sky there's of Scott driving by my house in the time that I was waiting for the police to show up I got a phone call from one of scott's ex con employees threatening my life about some belongings that they left at the old house because they didn't go back and get the 2nd load supposedly there was some tools and a Dolly Dolly and so I call me hung up the phone and call the police back and reported that

Hi. I had this company move only my big stuff. I did all my packing. I had two guys one was moving like a turtle while the other one was working had. I called the company they told me they would call me 5 months later haven't heard back still. My complain was I was gettting charged by the hour n I knew that that's why I only left the big stuff to them.

They had to take 2 TVs down from a mount the living room one took them like a hour to figure out. They had a take a table apart which I had mentioned that when I called that they would prob have a hard time with it n they told me my mover a very good I'm sure they will figure it out quick I said if they don't will u give me a discount if it takes them a while he said of course didn't happen.

It took the mover 10hours just to move big items. One of the guys I had to tell a few times instead of lookin at ur partner can u please do something several times u had to be on him about doing something. And I wasn't around a lot to micromanage them but enough to see I only had a one crew guy not two. Very very upset. Got charged 1,100.00 for 2100 sqft home with not much furniture. And they left my basketball court behind as well. Not happy!

My husband & I recently moved to the Mornington Peninsula from a bayside location. From the moment I contacted Metro Movers the staff were amazing. Melissa in the office walked me through the whole process and assisted with the new online system. The crew of four who arrived on the day worked seamlessly and efficiently on a wet Melbourne day. The loading and unloading of so many boxes and belongings from our present residence to our new home was completed in record time.

The cost was very reasonable in comparison to the quotes I received from other removal businesses. The overall experience with Metro Movers was fantastic, and I would highly recommend the company. Thank you Metro Movers K & S

Fantastic service and communications organising a home renovations move from end to end. Provided guidance on storage insurance and addressed my FAQs throughout the process. Amazing professional, kind and meticulous crew carefully transferred furniture in and out of my home. Highly recommend MetroMovers team across front of office and crew for thoroughness and calibre of rigorous standards and values-driven culture.

This is the second time I have used Metro Movers. The team are lovely and take excellent care of your belongings. This time around they were a little slower than we expected, with only having moved 2 things in the first hour of the booking. This meant the cost was about $200 more than we expected and we ended up doing a lot of the moving of boxes and plants ourselves whilst they were doing the bigger items.

I would still recommend them and use them again, as all of our stuff was moved in excellent condition (wrapped, gently moved, treated with care) but was just a little disappointed at how expensive it ended up being for only having to move our 2 bedroom home's worth of furniture.

I used MetroMovers to pack and move. The communication along the way once I had booked was really helpful. The same people did the packing as the actual move day so they had a really good understanding of my belongings and how to arrange them in the truck. Was very happy with quality of the packing and the care they took with my items, including various pieces of furniture. Incredibly efficient and hard working as well.

We had quite a challenging move from a 6th floor apartment (via lift) and a storage unit to our new house. The guys were so fantastic. They took great care with everything they moved, kept up the communication, extremely organised and efficient, and we were very impressed by their ability to store everything so securely in the truck. Would definitely recommend MetroMovers to anyone. Worth every dollar spent.

I recently used Metro Movers for my move across town. I utilized them for packing my items and for the actual move. From the first contact on the phone I was very impressed. Very professional. Very organized. Extremely flexible. When the crew of 2 arrived they were prompt, friendly and professional. The moving crew was obviously skilled as movers.

They were efficient and careful with my belongings while packing and moving. They finished the job faster than the estimated time I was given. The move was made fore the most part stress free (or as much as a move can be) with their help. I will certainly call them or refer them to others if the opportunity arises. 5 stars for me!

Without a doubt the best removalists I've ever used. I had lots of issues at my end with moving dates but MetroMovers just took it in their stride and changed the dates. No complaints, no cranky people on the other end, always just professional, friendly and helpful. On the day of the move, the two of Brazilian blokes that did the move were very friendly and very helpful.

They worked tirelessly and carefully. I've moved a lot in my life and the office people and the movers were absolutely fantastic. It may not seem like the cheapest option, but if my experiences are anything to go by, you get what you pay for and the little bit extra I might have paid over some of the cheaper movers was worth every cent.

HORRIBLE! Do NOT use this moving company. It took them 11 hours to move me from a two bedroom house to a three bedroom condo. I have moved numerous times and know how long it should take and cost (NOT 11 hours). One of the movers talked the entire time about his financial difficulties and the other made inappropriate comments to me and texted me throughout the move about going out with him.

I later did a background check and found he had been arrested for domestic violence and kidnapping. When I called the owner about this information, he said, "Was he convicted or just charged?" Really?! You want to split hairs over something as serious as DV and kidnapping? I have NEVER had such a bad experience with a mover. I repeat. DO NOT USE THEM.

My move was 4 weeks and 3 days ago, May 24. I like how you have time to reply to Yelp but not pick up the phone and return a call. I have a record of all calls as well. I initiated all calls until this week. And I only received 1 email from Casey no others. A small dent? That's not accurate nor the issue here. It's the negligence on your part to resolve the damages caused.

There are many moving companies in the valley to choose from. However, I would recommend Metro Movers to anyone who wants reliable, reasonably priced, and professional service. The movers were fast and treated our belongings with care. They were polite and made the stressful process of moving easier for us.

So my review isn't based on service because I didn't get any! My husband and I are in the process of selling our home and have yet to find a new property. I had received a flier for Metro Moves in the mail with 10% off. I usually trash this type of junk but decided to read it. Not only do they offer moving services but storage services too!

So I decided to get a quote. I went to the website and filled out all of the information wanting a free estimate. That was 4 days ago. No call, no return email, nothing. Now I live in a 4000sq ft, 5 bedroom home. They could have made a substantial amount of money from us but never even bothered. And most of the worst part of the job is almost complete. Most packing has been done, basically just needed the furniture moved and stored. Oh well. It saved me lots of money, for that thank you Metro Movers!

Excellent job! Highly recommend them. The quote was competitive and the team that moved me was extremely customer centric and professional. There were no issues with packing my possessions or moving them. I had some unique challenges such as having to changing my move schedule to a weekend with short notice and moving a piano to a 2nd floor loft in my new home.

In all cases the company demonstrated flexibility and the highest degree of planning and professionalism. Should I have occasion to move again or be asked to recommend a moving company, it will be Metro Movers without question.

I'll give 2 stars because the move got done and they did work hard to achieve it BUT the cursing was immediate and got worse throughout the day. A bed post was broken. "sorry." The truck had about 45 minutes unaccounted for between residences. My husband was told "my phone died so I couldn't get directions". Both movers had phones so how unlikely is that? I'm worried about what may have been taken off the truck during that timeframe, but with everything in boxes, it may take a while to find out.

Apparently there are complaints about my review. I stand by it. If you don't want negative reviews, do better at customer service. I called for the location of some missing screws and voiced these complaints to a woman named Patricia. She told me that she would relay the information to the owner for follow up on the broken bed post. The only response I have received is from Yelp.

Save yourself the migraine & don't use Metro Movers. This company is unprofessional, has unethical pricing, and rude behavior to their customers, especially from the owner Scott. On our move day the movers showed up 2 hours late. We were given a an ETA between 12-3 for our move. The movers showed up after 5pm without one phone call notifying us of their late arrival.

The two movers needed to take a break 30min into the move & one mover cramped up & could no longer work. After waiting over an hour for the owner to call in reinforcements, we were finally moved into our new home after 9pm. The production costs us over $390 and the owner Scott offered a 10% discount & to take off 30min from our 9 hour moving experience. He did not return our calls & refused to work with us on the pricing. This company won't last long & Metro Movers has a low score on Yelp for a reason.

I was given a 12-3pm arrival window. The moving truck showed up at 5pm. No effort was made to notify me that they would be substantially late until I called the office at 3:15pm, only to get a return phone call at 4pm that they were still an hour away. When I called to complain before the truck actually arrived, I was quoted a 10% discount on the hourly wage.

This $8.50/hr discount was incredibly insulting to me, since I had essentially taken my entire day off from work to wait for the movers to arrive. My time wasted was worth way more than $8.50/hr. Once the movers/truck arrived, around 45min into the job one of the movers started to become physically sick: cramping, signs of exhaustion/heat stroke, muscle spasms.

He had been awake for the past 48hrs, as his girlfriend gave birth to their baby daughter the day before. He called his boss, Scott (owner), asking to be relieved from this job. Scott reluctantly agreed, and rounded up a new member of the moving team. I ran to a local grocery store to get bananas, Gatorade, and Pedialyte for the sick mover (and paid for this out of my own pocket).

By the time Scott arrived with the new replacement mover, the packing/loading of the truck had been idle for 75 minutes. Scott offered to discount 30min from my bill. Because it was now 7:30pm, and the move still needed to be completed, I told Scott "that's a start" but didn't overly object because I didn't want to demotivate the movers.

To my surprise, the mover who was so sick he couldn't help was the only one of the 3 men on the job who could drive the large moving truck, and I was paranoid that he would spasm/cramp with all of my possessions/furniture in the truck en route to our new home. Thankfully he didn't, but that was a lot of additional liability assumed by Metro Movers.

Once we arrived at the new home, the crew did an excellent job of unloading & staging my furniture at my new home. We finished up around 9:30pm, which had we been productive the entire time should warranted a 4:30 min move. However, due to the break in the middle for the sick individual, at least 75min should have been discounted from my charges. The 30min discount was once again insulting of my time and my business acumen.

The three men who actually moved my furniture were excellent and professional, but the overall experience from a customer service perspective was below my standards. In the days after the move. I called, emailed, and used social media (private messages) in an effort to get Scott to call me to discuss my dissatisfaction and to offer a compromise. 3 days later, Scott called me.

After arguing with me that I wouldn't have used my time in a more productive manner had I known the truck was going to be late, he then asked me what I thought was a fair compromise. I offered to pay for a 3 hour move, as I believe this would have been accomplished had the one mover not become physically ill on the job. Scott scoffed at this idea, and reluctantly agreed to talk with the guys on the job & think it over.

He then insulted me by calling me a "cyber bully" in my efforts to get him to call me to discuss the matter at hand. Mind you, none of my communication was public - each email or social media channel was only visible to Metro Movers. Two weeks later, I hadn't heard anything from Scott, so I emailed his office seeking a response. A day later I received a long email reply from Scott, who essentially told me that he would not refund me any further, and that in perfect conditions this should have been a 5-6 hour job. This seemed like a remarkable claim, as even with the 75min delay the actual move was completed in 4.5 hours.

My comments above showed 4 stars instead of 5! Don't know what happened but they are definitely 5 STARS! :D

Yikes beware unless you like having your'e valuables damaged and then not having them fixed or replaced! First off they damaged multiple pieces of furnitureand have lots of hiddin fees for shrink wrap etc, I made a claim they next day on multiple damaged items I have a newborn baby so was not able to assess all the items they damagedwithin the first week.

My first clue should have been when they placed our 60 flat screen into a card board box that should have been my first indicator to ask them to just leave! my mistake I guess, They droped a brand new leather recliner that still had tags on it and broke handle and spring thing was supposesed to be used for rocking my newborn baby broken and unwilling to fix it after multiple emails back and fourth they did have a repair company come to fix the dresser sleigh bed and armoir they took chunks out of wood and scatched to look ok but still when you are paying for somone to move youre valuables you would think they would be a little more careful, They say they give 90 to file claims but when I made my claim the next week for recliner they said sorry it was out of time frame and it had been to long?

They are a bunch of scammers and I would not use them ever again, I have used Two men and a Truck they were great only reason I didnt use them for this move was because they were booked that day,

We used metro movers to move from a two-story house and I knew it wasn't an easy move. We had a number of large, heavy and fragile items upstairs and the stairway has a corner. I've personally moved things up and down and wanted no part of the aforementioned pieces. Best leave it to the pros. And pros they were. They arrived on time, were dressed sharply, and clean despite the summer heat.

They were able to move all of the cumbersome and delicate things with nary (I've been itching for a chance to use that word) a scratch. They worked quickly too, taking little time for breaks - just enough to stay hydrated. Of special mention is that they found space in the truck for a LOT of small items that we figured we would move in the car at a later date.

By squeezing every last bit of space in that van I estimate they saved us 10 trips in the car. I highly recommend Metro Movers. They are honest, dependable and won't surprise you with any hidden charges either.