Lane's Moving & Storage

We hired them to pack and to load our trucks and enclosed trailer for a cross country move. When we arrived at our destination approximately 2000 miles later, we discovered that nothing that was placed in the trailer had been properly packed or wrapped even though we provided many moving blankets for them to use. Needless to say after many miles of travel, several items had continuously rubbed and caused much wear damage.

Also damaged were some very nice rolling tool chests that again were not secured or wrapped. Contacted them multiple times and was told they were not responsible. Poor customer service and no accountability for the service they were contracted to perform.

My wife and I stored our entire home with lanes for 12months! Everything in storage was exactly how we left it, when the guys came to unload they were very professional and well mannered. We don't plan on moving ever again but if we do we will be calling!

Everyone from the beginning of our experience to the delivery of our furniture was a great experience. The loaders were respectful of our belongings. The office person was very helpful. Every question we had was answered nicely. All were friendly and professional. Highly recommend this company!

Lane's Moving & Storage was great! I would never recommend Allied Van Lines because my experience with that company was a nightmare! They just totally dropped the ball on my move and forgot me! Lane's was the one who came through and moved my belongings to their warehouse so I could leave as planned. Jan was always responsive when I called and tried to make things right as much as possible. despite my horrible experience with Allied. I would recommend Lane's but NOT Allied!

I used Lane's for unloading/loading and storage for 10 months. It was an absolutely terrible experience from beginning to end, from the current owner of the company, to the men who do the manual labor. During the unloading, they complained the entire time, were not careful or cautious with our items, and sat in our antique chairs to "take breaks" in the warehouse.

Our mattresses were not stored correctly --they should have been laid flat-- and the springs are now ruined after ten months in storage due to the way they stored them. When they loaded our truck, our items were not secure, most importantly our solid cherry Thomasville dining table, that was just "set" in the back of the truck without being secured.

When we arrived to our new home, we discovered that one of the table legs had snapped. We also discovered that they had neglected to load our sofa-- and our move was a 4 hour trip. Nothing was compensated, no apologies were made, and there was a complete and utter lack of care or concern for customer service-- including from the owner of the company.

When they brought the couch to us nearly a week later, they decided it wouldn't fit down the stairs without measuring anything or truly attempting it. By that point, I was fed up with their service and had them put it in the living room and leave. It's truly a shame that this company is no longer what it was built to be. They aren't trustworthy, or dependable, and their prices are FAR too high to be putting up with this sort of nonsense. Save yourself grief and do not use Lane's Moving.

Lane's was incredibly helpful for my move from Northern Kentucky to Cincinnati. Pricing and preparation was easy and affordable. The movers were on time, professional, and went above and beyond. They helped me disconnect appliances, helped me tie up a few loose ends with packing, and even took all of our planted pots! Everything was moved quickly and in the same condition it was packed. They were enjoyable to be around and very trustworthy. Highly recommend this company for your next move!

Lanes recently helped us move the contents of two of our offices. They did a great job with some very difficult items to move - equipment that was very heavy, fragile and expensive. Their staff was friendly and very pleasant to work with. I appreciate their good work and would use them again. Mark Jarvis, President Health Professionals Management Co

I had a wonderful experience with Lane's when I used them to move my family piano from one house to another. The crew was very nice to me and my family. They all introduced themselves to everyone. It was my grandpa's birthday and each one of them wished him a happy birthday. There was absolutely no damage to either house or the piano. My son is very happy to be able to play the piano whenever he wants. I want to say a big big thank you to Will, Steve, Shawn, and Steven. I would recommend this company to anyone who is moving.

Lane's team did a great job with my in-state move! They wrapped all my furniture, packed items carefully, and were very courteous. They even took the extra time to move furniture in my new home when I changed my mind where I wanted it. Highly recommend.

Will, Jeremy, and Marshall were a phenomenal crew! They were punctual, hard-working, and took very good care of all of our belongings. I highly recommend and will be using this company again in the near future for our next move.

We had to move an office which included numerous 4 and 5 drawer filing cabinets being moved to a second floor. Will and his crew Steven, Shawn and Jeremy did an exceptional job in every way. They were friendly and courteous despite the difficulty of the job. And it was even a Saturday! I felt that we received excellent service and value for the charges and would recommend Lane's Moving and Storage any time!

Lane's Moving & Storage moved us in August 2018. Mark, the sales manager, came to our home and provided an estimate. He also assured me how accurate his estimates are. That he "has done this a long time and I will be shocked how accurate his estimate will be to the actual cost". His estimate was nearly $800 under the actual cost and we moved A LOT of the items he estimated ourselves.

His estimate was easily $1000 under what we actually had to pay. We added them packing our items based on his estimate and assurances as to how accurate it would be. We would have never added the pack if we had an accurate estimate. When I tried to call and talk to him about the huge discrepancy he never returned my calls or emails. Terrible customer service.

Lane moved us 08/18 and the guys that moved us were great. They worked incredibly hard to pack and move us. Our issue is not with them. Our issue is with the guy that came over to estimate the job. He assured us that his estimate was very close to what it should cost because he had been doing this for so long. My wife moved the entire kitchen to our new house so that was one room in the estimate that they didn't have to move.

We also left the washer and dryer at the old house and they had those in the estimate. When the movers were done and ready to leave the bill was increased by 25%. That's right the final be was increased by 25%. When we called to ask the reason for the increase because my wife had moved one of the rooms in the estimate. We received no call back.

It has been 6 weeks now and they have not returned our calls. We will never use lane again. Beware if you use lane and know that the customer service it not good. If we hear from lane in the future about this we will post it here. But for now they get 1 star.

Lane's is the moving company who moved my household both in 2014 and now in 2016. Both times, I had outstanding service. Everyone was punctual and my move was completed quickly and everything placed as I asked. Not a single item was misplaced or broken. Everyone was professional and polite. I would really like to thank the crew again. The most surprising part of moving day was how appreciative they seemed when I gave them a tip. I was more than happy to do it - the service, again, was impeccable and they richly deserved it.