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Families looking to move into new homes in Stow and Surrounding areas, trust their belongings in the dependable hands of Family First Moving, Inc. Locally family-owned and operated, with over 18 years in the business of providing exemplary moving services, we're the movers to call when you want your home packed, shipped, and unpacked safely and reliably throughout Summit, Portage, Cuyahoga, Stark and Surrounding counties. We have a two-hour minimum, including drive time, unless it is an in-house local move; then it can be a flat rate.
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Never settle for less than the best when it comes to finding the moving service that's right for you. Family First Moving is dedicated to providing customers with dependable moves. Whether across town or across the street, our Stow, OH, moving and packing service is here for you. Family First Moving is a local family-owned business with a commitment to providing our customers with a professional, smooth relocation. We understand that moving is a very stressful time, and we do all we can to make the transition easier.
Reviews (13)
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Jeanette Smead
Jun 01, 2022
Hard to connect with on the phone at first, but they returned call. Easy questionaire online. Great young men. They don't waste any time getting to work and stay busy the entire time. The only scratched item I had was small abrasions on the top of my dresser. A thin layer of felt on their hand truck/dolly would alleviate that. My antiques were fine. Nothing broken.
Kristen Day
Jul 15, 2021
If I could give 0 stars I would. The owner walked right into the house and was instantly being rude, mean, angry, etc. He didn't move half of the items that were listed and he wanted to charge way above the price listed. The pricing made 0 sense. He was charging for heavy items they didn't even move! Our family members were crying from stress and all he did was continue to being mean and angry. Not christian. Horrible company. Do not give these people your money.
Tobie Day
Jul 07, 2021
I wish I could give 0 stars! The owner Jamie is the rudest, most unprofessional, mean person I have ever dealt with. He shows up out of nowhere and starts yelling that certain items were "not on our list" and saying the movers aren't moving that. They moved a little over half of our 3 bedroom house (with 2 less than half filled trucks) and then he wanted to charge an astronomical amount after inflating the time by double and adding charges for items that they DIDN'T MOVE!

When I disputed the unbelievable amount he said we owed, he told the movers to stop unloading and close the hatch. He was going to leave with our stuff! We had no choice but to pay what he demanded because he was holding our belongs hostage. I have NEVER had such a horrible experience with a business before! NEVER in my 46 years of life! Stay away from this company!
Megan Hands
Feb 21, 2021
First of all, this complaint is about the owner of the company, NOT the movers. I hired Family First to move my son and daughter-in law from a 3 bedroom house move to another 3 bedroom house in the same town. Quoted $130/hr ($123 if paying cash) for 2 men for 6 hours. They called the night before offering a 3rd mover for $170/hr. Thinking that would reduce the overall hours, we agreed.

They arrived at 10am. We had everything easily accessible and nicely stacked. They were only able to get half of the house loaded in 2 hours. They drove to the new house and started to unload. As they came to the door with the first item, I asked them if they had shoe covers or drop cloths, because we just spent $600 getting the carpet and tile cleaned the day before.

They said they didn't and were going to call their boss. The owner Jamie, wanted to speak to me. I am appalled by the conversation I had with this man. He asked me what the problem was, so I told him. He said they were never asked to bring shoe covers and have only ever worn them twice in the past during snowy weather. I said I never thought that would need to be specifically requested and asked him what they were going to do about it, thinking they could go get some.

His reply was, "WE ARE GOING TO DO NOTHING." I was so taken aback that I thought he must have been kidding. He repeated himself and asked me if I'm the one paying them. When I said yes, he said, THEN DON'T." I was so confused at this point. He said they would take everything back to the other house. I was in complete shock about the way this simple request was being handled, that I told him to do that.

After discussing it with his movers, he wanted to speak to me again. He said he wanted paid in cash right then or he would see me in court. I asked if they were a Christian company and he said, "SO, YOU'RE CALLING MY FAITH INTO QUESTION?" He then proceeded to tell me how they donate their time to veterans. I'm not sure what that has to do with how he's conducting his business right now.

For the sake of sanity, we decided to have them unload the truck in the driveway and pay them for time worked. The movers were exceptionally friendly, helpful, and understanding. They hustled and were very apologetic. We paid $490 for 3 hours plus gas fee. We tipped the 3 movers $20 each. Bottom line: I have never been treated so poorly by a business owner. It's very upsetting that this is how they choose to represent their Christian values. Jesus should not have his perfect name associated with this company.
Jessica Wt
Dec 11, 2020
We hired Family First Moving to move our 3 bedroom house 7 mins away to our new house. They were supposed to show up at 9am but called at 9:30 and said they wouldn't be there until after 10. The owner called the night before asking if we wanted a 3rd mover for an extra $40 an hour, we agreed thinking it would save on time. Once they arrived, the driver CJ was very kind and hard working, along with one of the other movers.

The 3rd mover acted like he had better places to be. They were all very kind but they were not professional movers by any means. They carried boxes one at a time causing the process to take longer then it should. One they got the truck filled with half our house and decided we would need a 2nd trip we went to the new house. Upon arrivel, we asked that they place down drop clothes bc we had our floors professionally cleaned the day before.

The movers stated they did not have these and called their boss/owner Jamie. He spoke to my mother in law, who was paying for their services, she asked what could be done and his response was "nothing". He refused to even come up with a solution and when it was made known that we were not happy he stated he would mover our stuff back to the old house, and said for us not to pay.

Then changed his mind and threatened us with court. What kind of professional moving company doesn't have drop clothes or be willing to come up with a solution. Definitely not a Christian company like they like to advertise. We ended up having to have them drop it in the drive way and renting a uhaul to finish the job ourself. Do your self a favor and pay the more expensive company bc in the end it's worth. One a side note, 2 other companies came the same day and when asked to wear booties they had no problem!
Heather Moore
Nov 13, 2020
This Moving Business is one of a kind! I used them last Friday and they were extremely efficient. Rece and Taet did a great job. I would 100% use this company again.
Zelana Jones
Oct 14, 2020
Don't let the reviews scare you! This company did a great job with my move! They have good fair prices and great service!
Leslie Armstrong
Apr 04, 2020
From start to finish, my move was smooth as silk. I received a prompt response on the first day I inquired about the move. I was given a more than fair quote and was scheduled on the day I wanted.which was only 3 weeks away. The men, Shawn and Gabe, were more than accommodating, courteous and very professional. They moces quickly without one iota of hesitation. I highly recommend this company for your moving needs. Thanks again for everything!
Megann Harris
Aug 02, 2019
Reese and Mike were very caring and compassionate. Their presence was actually healing, and I was so grateful for them at this intensely difficult time. I was deeply embarrassed about my situation and limited readiness to move, and thank God they were totally kind, lighthearted and NON judgmental. The only suggestion is to make sure they call ahead to confirm the day and time, as I might have had more boxes ready if I knew for sure. Thanks again for everything though!
Courtney Root
Jun 18, 2019
The crew was friendly and kind but very inefficient. The truck arrived late. They carried each box by hand, as opposed to every other mover I've had who put two or three on a dolly. When I was moved into the home we left, the moving truck put a ramp from the truck to the porch, saving time by eliminating the steps. We offered this suggestion and they didn't seem interested in working smarter which ended up costing us the time they weren't saving.

Even though we moved less than what we accounted for on our estimate, they weren't able to fit it all in the truck leaving us to move the rest. I appreciate their hard work and honesty (they surveyed and reviewed damages-all small scratches and dents which are to be expected) but am disappointed things didn't go smoother.
Rita Ferraro
Jun 29, 2018
Family First movers did an outstanding job for us AGAIN! I used them 6 six years ago to move and then just last month. Theresa in the office was very helpful & friendly. The (2) gentlemen movers were very professional, friendly and very careful with our furniture. They moved us in half the time we thought it would take! Awesome moving company all around. I would give them more stars if it were possible.
Angelique Osborne
Dec 09, 2017
My mother had enlisted the help of Family First Moving, and I would give a higher star rating, if possible. To start out, it was a horrid, disgustingly rainy and cold day. The Team that helped my mom move, was not only professional, but efficient and made this the best experience. There was so much to move, and much that we planned to move on our own (for we didn't get to box everything as planned).

To our surprise, they took and moved everything without judgement or complaint. They were a great group of hardworking, funny, truly kind, good-hearted, and down-to-earth people. I cannot speak highly enough of them, and when my mom's new house is ready, we are using them again, because of the experience, professionalism, kindness, and care that this company earned. I Highly recommend this amazing company!
Bev Murtagh
Dec 03, 2017
My experience with Family First was excellent. Scheduling was easy and they had helpful tips to make the move go smoothly. They arrived promptly and worked efficiently yet very carefully getting our furniture loaded onto their truck. I would highly recommend this moving company. Thank you Leo and Jonathan for a stress free move!